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FAQ


  • ABOUT OUR PRODUCTS:

    Is a line or cord in crystal a flaw?

    No. A line or cord is not considered a flaw. This almost invisible difference in the density of the
    crystal occurs during the fusing of molten crystal. Although visible when it reflects light, the cord
    disappears when a goblet or vase is filled with water.

    Does a seed or bubble in crystal constitute a flaw?

    Tiny bubbles the size of a pin point sometimes form in the fusing or melting process and do not
    affect the quality of the piece. Such slight variations are natural results of handcrafting.

    SHOPPING AT OUR SITE:

    What's the difference between the way products look online and offline?

    How our crystal appears online has a lot to do with your monitor resolution. To aid in your
    visualization of the product, we strive to provide you with good quality images, large photographs
    and the ability to zoom in on photographs online.

    Rest assured that when our product arrives it will always measure up to our company's stringent
    quality standards.

    How do I place an order?

    Placing an order on our site is simple and safe. However, if you are a UK resident you may also order the product over the phone by calling +44 (0)20 3664 8694 Monday –Friday 10:00am -18:00pm SET.

    Placing your order online.

    Firstly, add items to your cart by entering the quantity of the item you wish
    you buy and clicking on the “Add to Cart” button. This will take you to your shopping basket, from
    which you can continue shopping or you can proceed to checkout.

    We accept Visa, Visa Debit, Mastercard, Maestro and American Express cards as well as PayPal and bank transfers.

    Finally, enter your billing address, shipping address, gifting options and payment information.

    Is it safe to order on your website?

    Yes, your information is secure at our website. We take extra steps to keep your financial
    information private and safe. All transactions occur in a secure area of our site so that you can buy
    online with confidence.

    When will my order be charged?

    Your card will be charged at the time of purchase. However, rarely when we
    run out of a certain product we will contact you and you can either be notified of re-stocking or we will refund
    you the full amount within 48 hours.

    How do I cancel or change my order?

    All orders can be cancelled up until the point of dispatch. Please contact Customer Services at sales@gurasu.co.uk for further details.

    Can I specify a delivery date?

    Yes, you can email us at sales@gurasu.co.uk and state your preferences.

    Is it possible to engrave/personalize products at your website?

    We do not offer engraving/personalization on our website, however, if you wish to do so please
    contact us with the product you wish to engrave. Some products are possible to be engraved and
    some only monogrammed. Email us your message and we will call you and give you an exact quote. We also offer hand engraving done by the best hand engravers in London.

    If you accept the quote, we will call you and take payment over the phone.

    INTERNATIONAL DELIVERY

    Does your website support international orders?

    Yes, we ship within the United Kingdom, Europe and internatioanlly. We are keen to ship to destinations other than specified on our website. https://www.gurasu.co.uk/en/service/delivery-and-returns/ To do so we will need receiving your post code/zip code and a product name at  sales@gurasu.co.uk and we will email you the quote for your order which we will obrain from couriers and freigh companies. Finally, if you are a UK redisent we will phone you and take the additional payment by phone or electonic invoice. Outsite the UK customers, we will issue with the secure electronic invoice or request for a payment via bank transfer. Then, we will ship goods to you.

    Is VAT charged online?

    VAT is included in all orders shipped within the European Community (EC). Outside the EC the website does not charge the VAT. However, the recipient is responsible for all duties, sales, taxes and any other local charges.

    How will you ship my order?

    All orders in the UK are dispatched via reputable couriers UPS whose level of breakage and loss turned out to be the lowest over years. Our couriers will require a signature on delivery. For any international orders we use different, reliable couriers incl, UPS, DPD, DHL and other freight companies. 

    Will I have to pay import duty If I am an overseas customer?

    Customs or handling charges that may be levied by authorities in the destination country are beyond our control, and we regret that we are unable to accept any responsibility for these.

    Lead vs lead-free crystal questions - please read the below